This policy outlines the terms and conditions for cancellation, returns, replacement, and refunds for products purchased on the My Eazy Bazaar plaƞ orm. By placing an order, customers agree to the terms menƟ oned below.
Order Cancellation Policy
- Customers may cancel an order any time before it is dispatched
- Once the order is out for delivery, it cannot be cancelled. However, customers may refuse delivery at the doorstep, subject to applicable charges.
- The cancellation time window varies based on product category and is clearly mentioned on the product page or order confirmation page.
- After the cancellation window expires, cancellation may not be allowed or may attract a cancellation fee.
- Product unavailability
- Quality issues
- Logistics constraints
- Force majeure events
- Suspected fraudulent activity
- Violation of platform terms
In such cases, customers will not be charged, and prepaid amounts will be refunded in full.
- Refunds for cancelled orders will be processed within 5–7 business days
- Refund status can be tracked from the Order Details section.
2.Hyperlocal / Minutes Delivery CancellaƟ on Policy
Orders placed under Minutes / Hyperlocal Delivery are non-cancellable and non-refundable via self-service due to rapid fulfilment timelines.
Cancellation or refund may be allowed only via Customer Support if
- The order is not delivered within the promised Ɵme
- The delivery partner has not picked up the order
- The seller has not accepted or has cancelled the order
- Any other exceptional reason approved by My Eazy Bazaar
3. Returns Policy – General Overview
Returns are facilitated by respecƟ ve sellers. Not all products or categories are eligible for returns.
Important:
The return policy displayed on the product page will always take precedence over this general policy
The return policy is divided into three parts
- Category-wise return window & acƟ ons
- Return pickup & quality checks
- General rules for successful returns
4.Category-wise Return Window & Actions
- Return Window: 7 Days
- Action: Refund or Replacemen
- Installation must be completed by authorized personnel where applicable
- Only one replacement allowed
- If no defect is confirmed, customer will be redirected to the brand service centre
- Return Window: 7 Days
- Action: Refund / Replacement / Exchange
- Product must be unused, unwashed, and with original tags intact
- Return Window: 7 Days
- Action: Refund or Replacement
- Return Window: 7 Days
- Action: Replacement only
- Items must be returned in original condition with accessories
Non-returnable: Wind instruments due to hygiene reasons (Replacement only if damaged or wrong item delivered)
Small Appliances & Non-Premium Electronics
- 7 Days – Replacement only
- Troubleshooting may be required
Mobiles, Laptops, Tablets & Large Appliances
- 7 Days – Service Centre Repair/Replacement
- Final decision rests with brand/service partner
- For DOA (Dead on Arrival), valid service centre approval required
- Fresh items (Milk, Fruits, Vegetables):No Refund
- Packaged grocery:7 Days Refund Only
- No Questions Asked (where applicable)
Includes (but not limited to):
- Personal hygiene products
- Innerwear
- Baby care consumables
- Health & wellness item
(Exact eligibility shown on product page)
- 7 Days Replacement only
- Subject to inspection and troubleshooting
5. Return Pickup & Quality Checks
During pickup, the product must meet the following conditions:
- Correct Product:IMEI / Serial number / Brand must match
- Complete Product:All accessories, manuals, freebies included
- Unused Conditions:
- No stains, damage, or tampering
- Devices must be factory reset
- iCloud / screen locks disabled
- Undamaged Packaging:Original box must be intact
Pickup will be refused if condiƟ ons are not met
6.Refund Processing
- Refunds are initiated only afer seller receives and verifies the returned product
- Refunds are processed to the original payment method
- Timeline: 5–7 business days
7.General Rules & Exceptions
- Only one replacement per order is allowed
- Missing accessories may be replaced or compensated via e-voucher
- For open-box deliveries, issues must be reported at the time of delivery
- Installation-based products must be opened only by authorized personne
- My Eazy Bazaar reserves the right to limit returns to prevent misuse
8.Policy Updates
My Eazy Bazaar may update this policy periodically. Customers will be informed via:
- App notifications
- Website updates
